The Citizens Advice template letter to complain about a poor standard of service helps consumers request a repair or refund when a trader fails to carry out work with reasonable care and skill. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

This template suite from Acas provides a structured framework for conducting disciplinary or grievance investigations, guiding you through defining the scope and issues, planning evidence gathering, scheduling interviews, drafting a report (with findings, witness statements, and recommendations), and managing the overall process transparently and consistently.

This template provides a formal letter for a worker to appeal a decision made on a recent grievance. It allows the worker to clearly state their reasons for the appeal, such as disagreement with the handling or new evidence. The template also facilitates requesting a meeting to discuss the appeal and noting if an accompanying person will be present.

This template provides a structured letter for an employee or worker to formally raise a grievance with their employer. It allows the individual to detail their problem or complaint, include any supporting evidence, and specify their desired resolution. The letter also requests a meeting to discuss the grievance and allows for the worker to be accompanied.

The Citizens Advice template letter to complain about energy back-billing helps consumers request that Ofgem’s rules are applied when accurate bills have not been received. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to cancel or return goods bought online, over the phone or by mail order helps consumers formally end an order and request a full refund. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to complain about energy mis-selling helps consumers formally raise concerns when they believe they were misled about a contract. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to complain about a delayed service helps consumers request that a trader complete agreed work within a specified timeframe under the Consumer Rights Act 2015. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to complain to an energy supplier helps consumers raise issues such as missing bills and sets out their right to escalate to the energy ombudsman if the complaint is not resolved. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice 'Offer to non-priority creditor' joint letter helps joint account holders in financial hardship propose a reduced payment plan to their creditor and request a freeze on interest and charges. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.